Privacy Policy for DTXIFY

Effective Date: 01.08.25

DTXIFY is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you access our services, including via our website, communications, assessments, and treatment programmes.

1. Who We Are DTXIFY is a provider of specialist addiction and compulsive behaviour treatment services. We offer online assessments, medical prescribing, detox, recovery, and aftercare services led by a multidisciplinary team of Consultant Psychiatrists, Addictions Specialist Nurses, Substance Intervention Workers, Counsellors, and other therapists.

2. Data We Collect We may collect the following types of personal data:

• Full name, address, contact details (email, phone number)

• Date of birth and gender

• Medical history, including physical and mental health information

• Assessment responses and treatment notes

• Prescribing and medication information

• Payment and billing details

• Website usage data via cookies (see section 7)

3. How We Use Your Data Your data is collected to:

• Conduct clinical assessments

• Deliver appropriate medical and psychological treatments

• Communicate with you about your care

• Provide support through our helpline and app

• Monitor progress and treatment outcomes

• Improve and evaluate the effectiveness of our services

4. Legal Basis for Processing Our processing of your personal data is based on:

• Your consent (which can be withdrawn at any time)

• Contractual obligations

• Legitimate interest in delivering health services

• Legal obligations related to safeguarding and healthcare

5. Sharing Your Information We only share your information when necessary to:

• Deliver clinical care via our specialist team

• Dispense medication through licensed pharmacies

• Coordinate care with relevant healthcare or safeguarding professionals

• Comply with legal obligations We never sell your data.

6. Data Retention We retain your personal information securely for as long as necessary to deliver our services and meet regulatory requirements (typically a minimum of 7 years).

7. Cookies & Website Tracking We use cookies and analytics tools to understand how visitors use our website and improve user experience. You can manage cookie preferences via your browser settings.

8. Your Rights You have the right to:

• Access and receive a copy of your data

• Correct inaccurate or incomplete information

• Request erasure (where legally permissible)

• Object to or restrict processing

• Withdraw consent at any time

9. Contact Us For questions or requests regarding your data: Email: info@dtxify.com

If you believe your data rights have been breached, you can contact the ICO (Information Commissioner’s Office).